High performing and sustainable outsourcing contracts/relationships have certain things in common. These high performing relationships typically strike a dynamic balance among and between the key areas of value in outsourcing relationships. Given that no two outsourcing contracts are alike, and probably never will be, the outsourcing industry, its customers, providers, advisors and other key stakeholders have lacked a consistent framework for having the discussion of how to optimize business value through outsourcing. Not any longer!

GSOS, in cooperation with the IAOP has developed a standardized framework for outsourcing business value – The Outsourcing Framework of Value. The Outsourcing Framework of Value consists of five key areas of value:

• Financial Performance
• Service Quality
• Capabilities
• Risk & Compliance
• Governance

In each of these five areas of value, key stakeholders within the outsourcing customer and/or service provider are asked to prioritize and score their relative agreement or disagreement with several “Value Statements”. These Value Statements are then analyzed, scored and compared to peer stakeholder responses to identify anomalies, trends and directions.